TERMS OF
SERVICE

Plain language commitment: We have written these terms to be genuinely readable. If anything is unclear, please contact us we will explain it in plain language. These terms exist to protect both parties and ensure our working relationships are fair and professional.

By accessing or using the Null To One Innovations website or engaging us for any of our products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, you should discontinue use of our website and services.

These Terms apply to all visitors, clients, partners, and users of our website and services and constitute the complete agreement between you and Null To One Innovations regarding their use.

Null To One Innovations provides professional digital solutions, including website design and development, custom software and business systems, web portals and digital platforms, brand identity and creative design, corporate documents and company profiles, hosting and digital infrastructure, digital marketing, search engine optimisation (SEO), technology consulting, and related digital services.

All services are delivered under an approved quotation, proposal, or project agreement that outlines the agreed scope, deliverables, timelines, pricing, and payment terms.

We reserve the right to decline or discontinue any project that falls outside our expertise, exceeds our operational capacity, or conflicts with our legal, ethical, or professional standards.

Every project is governed by a written agreement defining the scope of work, deliverables, milestones, timelines, responsibilities, and pricing. Any request outside the agreed scope may require a revised quotation, additional fees, or an updated delivery schedule.

• → Clients are responsible for providing all required content, assets, approvals, and feedback within the agreed timelines.
• → Project timelines may be extended where delays result from late submissions, delayed approvals, or other client-related circumstances.
• → We will communicate any delays or unforeseen circumstances affecting project delivery as early as reasonably possible.
• → Ownership and final project deliverables will be transferred once all outstanding payments have been received in full.

Payment schedules are specified in each project agreement. Unless otherwise agreed, projects require a 50% upfront deposit before work begins, with the remaining balance payable before final delivery, deployment, or transfer of ownership.

• → All quotations are provided in Malawian Kwacha (MWK) unless otherwise stated.
• → Deposits are non-refundable once project work has commenced.
• → Outstanding invoices may result in suspension of work until payment is received.
• → Invoices overdue by more than thirty (30) days may incur interest at a rate of 2% per month, where permitted by law.
• → Where a project is cancelled after work has commenced, the client remains responsible for payment for all completed work and expenses incurred up to the date of cancellation.

Ownership of the final deliverables created specifically for the client transfers upon receipt of full payment, except where otherwise stated in the project agreement or where third-party licences apply.

• → Null To One Innovations may showcase completed work within its portfolio, website, and marketing materials unless a written confidentiality agreement provides otherwise.
• → Third-party software, fonts, stock imagery, plugins, APIs, and licensed resources remain subject to the terms and licences of their respective owners.
• → Any proprietary frameworks, reusable code, development tools, methodologies, templates, or internal assets developed or owned by Null To One Innovations remain our intellectual property. Clients receive a perpetual licence to use these components only as incorporated within the delivered solution.
• → Until full payment has been received, all copyrights and intellectual property rights remain the property of Null To One Innovations.

Each project includes the number of revision rounds specified within the approved proposal or agreement.

Requests for additional functionality, design changes, new pages, integrations, or other work beyond the agreed scope will be treated as scope changes and quoted separately.

Timely, clear, and constructive feedback enables us to deliver higher-quality outcomes and maintain agreed project timelines.

Null To One Innovations exercises reasonable skill, care, and professional diligence in delivering its services. To the maximum extent permitted by applicable law, our liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

We shall not be liable for indirect, incidental, special, or consequential losses, including loss of profits, revenue, data, goodwill, business interruption, or losses arising from third-party providers such as hosting companies, domain registrars, payment gateways, cloud platforms, or software vendors.

While we implement recognised industry best practices, we do not guarantee specific business outcomes, search engine rankings, website traffic, marketing performance, or sales results.

Either party may terminate a project by providing written notice. Upon termination, the client remains responsible for payment of all work completed and expenses incurred up to the effective termination date.

Null To One Innovations reserves the right to suspend or terminate services immediately where a client engages in fraudulent activity, abusive behaviour, illegal conduct, or actions that materially breach these Terms of Service.

When using our website, you agree not to engage in unlawful activities, attempt unauthorised access to our systems, introduce malicious software, interfere with website operations, or reproduce, scrape, or distribute our content without prior written permission.

We reserve the right to suspend, restrict, or terminate access to our website where misuse, abuse, or security concerns are identified.

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Malawi. Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the competent courts of Malawi.

Before pursuing formal legal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith discussions and negotiation.

We may update these Terms of Service periodically to reflect changes in our services, legal obligations, or business operations. Any revisions become effective immediately upon publication unless otherwise stated.

Your continued use of our website or services following the publication of updated Terms constitutes your acceptance of those changes. We encourage you to review this page regularly.

If you have any questions regarding these Terms of Service or require clarification about your rights or obligations, please contact Null To One Innovations using the details provided below.